General Terms and Conditions (GTC)

RARECOIN- Online coin store

General conditions of sale

1. General
1.1 These General Terms and Conditions of Sale for Rare Coins (GTC Sales) apply to all purchase contracts concluded between you as the customer (consumer and business) and us as the operator of the online coin shop (https://rarecoin.store) or otherwise by distance selling or electronic commerce. During the ordering process, you accept the GTC in the version valid at the time of placing the order.
1.2 A consumer, as defined by law, is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. If a company is specified as the customer upon conclusion of the contract, this company will become our contractual partner as an entrepreneur.
1.3 The operator of the online shop and your contractual partner is:
TriaPrima GmbH, O4 4, 68161 Mannheim, with registered office in Mannheim, registered in the commercial register of the Mannheim District Court under HRB 751735. VAT identification number: DE 310828831.
Please contact us with any questions, requests or concerns:
Postal address: TriaPrima GmbH, Mannheim headquarters, O4 4, 68161 Mannheim, Telephone: +49 (0) 621 40545804, Email: info@rarecoin.store, Web: www.rarecoin.store
1.4 The Terms and Conditions of Sale regulate the details of the purchase contract and also contain important customer information in the legally authoritative version. Information on the statutory right of withdrawal and its exceptions can be found below in clause 6. In our online store you can call up the GTC when ordering, save them on your computer and/or print them out. However, we will send you the GTC that apply to your order again separately together with the order confirmation (e.g. by e-mail, PDF attachment). Individual changes to these Terms and Conditions are not possible within the scope of the order.
1.5 We may be required by law (in particular the Money Laundering Act) in certain cases to identify our contractual partner and any beneficial owner. In this case, you are legally obligated to cooperate, in particular to present official identification documents and any other necessary information and documents. Any changes arising in the course of the business relationship must be notified immediately. Irrespective of legal regulations, we generally reserve the right to verify the identity and legitimacy of our customers or their representatives with an official photo ID and, if necessary, a written authorization as an original document or an officially certified photocopy for goods with a net value of EUR 5,000.00 or more.
1.6 The following delivery restrictions apply:
1.6.1 Our product presentation in the online shop is aimed exclusively at customers residing in countries where delivery of goods is possible. This excludes, for example, countries subject to sanctions imposed by Germany or the European Union, or to which delivery is otherwise not possible for logistical reasons.
1.6.2 If the goods are (exceptionally) not available for immediate delivery, we will state the delivery time in the description of the goods and confirm it with the acceptance of the contract.

2. Conclusion of contract, order processing, user account
2.1 The product descriptions contained in our online shop do not constitute a binding offer to sell. The offer to conclude a purchase contract with us comes from you as the customer.
2.2 You can submit the offer to sell via the order form integrated in the online shop by completing the form in full and clicking the “Order with payment” button which concludes the ordering process, thereby submitting a legally binding contractual offer with regard to the goods contained in the virtual shopping cart (“Order”). Before that, you can view and change your order at any time by clicking the “View Cart” button. Before submitting your order, you can also double-check the shipping and payment information and change it if necessary. You are bound to your order for five days excluding Saturdays, Sundays and public holidays (“banking days”), i.e. the contract is binding if we accept your order within this period.
2.3 After submitting the order, you will receive a confirmation of receipt and acceptance of the order by email within 5 banking days, including the request for payment (“Order Confirmation”). Through the order confirmation, the contract is bindingly concluded in accordance with these GTC. If you do not receive an order confirmation within the aforementioned period, the offer will be deemed rejected.
2.4 As soon as the invoice amount of your order has been paid in full and correctly, we will arrange for the delivery of the goods in accordance with the agreed shipping method. You will receive a confirmation of this by e-mail (“shipping confirmation”). The shipping confirmation summarizes the individual parts of your order (in particular product, quantity, price, billing and delivery address, shipping service provider, payment) again in a binding manner.
2.5 You have the option of creating a user account in the online shop by registering as a customer, providing your complete and truthful information, and choosing a password. Using this user account, you can conveniently store your personal data in our system for future transactions (orders) and, if necessary, use additional features as a non-binding service (e.g., wish list, comparison list).
2.6 We are entitled to revoke our order confirmation if our internet presentation and/or order confirmation mistakenly contains errors or omissions that have a detrimental effect on the contract content (e.g. unintentional deviations from the current market price, in particular due to faulty data processing). In this case, we will declare the revocation within one week after discovery of the defect (e.g. by e-mail) and immediately refund the purchase price already paid, if any, including incidental costs. Our statutory rights, in particular the right to challenge the contract due to error, remain unaffected.
2.7 The contract is concluded in German. The contract text (consisting of order confirmation with terms and conditions and request for payment will be stored by us in compliance with data protection and sent to you by e-mail. You can view past orders in your user account.

3. Prices, shipping and additional costs
3.1 Prices
The final prices for precious metal goods (coins) listed in our online shop are determined based on current precious metal prices on the financial market and are regularly updated. Prices include – where applicable – statutory VAT and all other price components. They are quoted in euros (EUR) plus the shipping costs listed below.
3.2 Delivery
We ship according to the terms and conditions listed in the “Payment and Shipping” section of our online shop. Currently, we offer the option of delivery by a shipping company (shipping service provider or valuables courier) to a delivery address you specify in Germany, within the European Union, and other selected countries (except for countries affected by sanctions or those to which we are unable to deliver for logistical reasons). We also offer the option of free personal pickup from our headquarters (self-collection).
3.3 Shipping costs
The shipping costs are:
– Germany: EUR 7.95 for a net goods value up to EUR 500, EUR 14.95 for a net goods value between EUR 500 and EUR 5,000. For a net goods value of EUR 5,000 or more, delivery within Germany is free of charge.
– European Union: flat rate of 39 EUR.
– Other countries (outside the EU): flat rate of 79 EUR.
3.4 Maximum value per delivery
The maximum value per individual delivery is EUR 25,000. If the value of an order exceeds EUR 25,000, it will automatically be delivered in several separate shipments. For technical reasons, shipping multiple orders over EUR 25,000 together as a single package is not possible. The applicable shipping costs apply for each partial delivery, as per Section 3.3.
3.5 Deliveries outside the European Union
For deliveries to countries outside the European Union, the customer is responsible for all import duties, customs fees, and taxes applicable in the recipient country. These are not calculated by us and are not part of our invoice; they may be charged separately by the shipping service provider. The customer is responsible for informing themselves about the applicable regulations in the recipient country and for bearing the corresponding costs.

4. Payment, withdrawal, compensation and retention of title
4.1 Payment of the purchase price and shipping costs (invoice amount) shall be made in accordance with the options stated in the online shop under the heading “Payment and Shipping”.
4.2 The invoice amount is due for payment immediately upon conclusion of the contract. Payment must be made within 5 banking days by final and unconditional credit to our account. We reserve the right to examine payments more closely under certain circumstances (e.g. payment by third parties) and, if necessary, to reject them.
4.3 If payment is not made within the above due date, we are entitled to withdraw from the contract – even without prior grace (fixed-date transaction) – and are entitled to claim default interest and damages. Our claim for damages shall consist of at least any price change that may have occurred for the goods on the financial market in the meantime (“price decline”).
4.4 We are further entitled to withdraw from the contract if a payment already made is reversed for reasons beyond our control (chargeback) or if there are actual indications of fraudulent payment (e.g., transfer fraud). Further claims, in particular for damages, remain reserved.
4.5 We retain title to the delivered goods until full payment of the invoice amount.

5. Delivery and transfer of risk
5.1 If the respective goods are marked “in stock” or no different delivery period has been specified or agreed upon, the goods are available immediately. In this case, the delivery period is approximately 2 to 3 business days (applies to Germany; other countries have longer delivery times, e.g., due to customs procedures beyond our control) after payment, of which we will notify you via email.
5.2 If we are unable to meet a binding delivery deadline for reasons beyond our control (unavailability of the goods, e.g. due to a lack of delivery by our suppliers through no fault of our own or force majeure), we will notify you immediately, if necessary stating a new expected delivery deadline. If the new delivery period is not acceptable to you or if the goods are also not available within the new delivery period or not available at all, both contracting parties shall be entitled to withdraw from the contract with regard to the goods concerned; in this case, we shall immediately refund any consideration already paid. The legal rights of both contracting parties remain unaffected.
5.3 The risk of accidental deterioration and accidental loss of the goods shall pass to you in accordance with the statutory provisions, i.e., if you are a consumer, in particular upon delivery or default of acceptance to you or a person found there who is authorized to receive consignments under the circumstances and is prepared to acknowledge receipt at the agreed private address. If you are an entrepreneur and the goods are delivered to your company address, then you bear the risk of loss or damage to the goods in transit. We then hand over the goods “ex warehouse” to the shipping service provider.
5.4 We accept no liability for delivery agreements (e.g. for leaving the goods on the property or handing them over to neighbours) or other agreements that you have made with the transport company.

6. Right of withdrawal and exceptions
6.1 When purchasing gift items or accessories, consumers have a statutory right of withdrawal.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must inform us (TriaPrima GmbH, Zentrale Mannheim, O4 4, 68161 Mannheim, Telefon: +49 (0) 621 40545804, E-Mail: info@rarecoin.store) by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.”
You must return or hand over the goods to us immediately and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract to TriaPrima GmbH, O4 4, 68161 Mannheim. This deadline is met if you send the goods before the expiry of the fourteen-day period.
You shall bear the direct costs of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
TriaPrima GmbH, Headquarters Mannheim, O4 4, 68161 Mannheim, Telephone: +49 (0) 621 40545804, Email: info@rarecoin.store
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*)
Ordered on (*) / received on (*)
Name of consumer(s)
Address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date
(*) Delete as appropriate.

6.2 When purchasing precious metal products such as rare coins and personalized gift items and accessories, consumers do not have a statutory right of withdrawal. According to the statutory provisions, there is no right of withdrawal, in particular for contracts:
6.2.1 for the supply of goods whose price depends on fluctuations in the financial market over which we have no control and which may occur within the withdrawal period.
6.2.2 for the delivery of goods which are not prefabricated and for whose production an individual selection or determination by you is decisive or which are clearly tailored to your personal needs (personalized gift items, e.g. gifts with name engraving).

7. Liability for defects and damages
7.1 Our liability for defects and damages is governed by the statutory provisions, unless otherwise provided below.
7.2 The product descriptions in our online shop and, where applicable – in the case of gift items/accessories – also detailed manufacturer information and instructions delivered with the goods shall be deemed to be agreements regarding the quality of the goods. We assume no liability for quality information provided by third parties.
7.3 For contracts with entrepreneurs, the general limitation period for claims for defects (Section 438 Paragraph 1 No. 3 of the German Civil Code) is one year from delivery, unless we are liable for damages in accordance with the following paragraph (4).
7.4 We are liable for intent and gross negligence. Furthermore, we are liable for the negligent breach of obligations, the fulfillment of which makes the proper execution of the contract possible in the first place, the breach of which endangers the achievement of the purpose of the contract and on the compliance with which a customer regularly relies. In the latter case, however, we shall only be liable for the foreseeable damage typical for the contract. The seller shall not be liable for the slightly negligent breach of obligations other than those mentioned in the preceding sentences.
7.5 The above exclusions of liability do not apply in cases of injury to life, body, or health. Liability under the Product Liability Act remains unaffected.
7.6 Given the current state of technology, data communication via the internet cannot be guaranteed to be error-free and/or available at all times. We therefore assume no liability for the constant and uninterrupted availability of the online trading system and the online offerings.
7.7 We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

8. Final provisions
8.1 Any amendments or additions to these Terms and Conditions must be made in writing. This also applies to the waiver of this written form requirement.
8.2 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. Mandatory provisions of the state in which a consumer has his or her habitual residence remain unaffected.
8.3 If the customer acts as a merchant, a legal entity under public law, or a special fund under public law with its registered office in the Federal Republic of Germany, the exclusive place of jurisdiction for all disputes arising from this contract shall be our registered office in Mannheim, Germany. Unless otherwise stated in the order confirmation, our registered office in Mannheim shall be the place of performance.
8.4 Should one or more provisions of this Agreement be or become invalid, ineffective or unenforceable in whole or in part, the validity of the remaining provisions of this Agreement shall not be affected. In place of the void, invalid or unenforceable provision, the valid and enforceable provision shall be deemed to have been agreed which legally and economically comes closest to what the parties intended or would have intended according to the sense and purpose of this contract when concluding it if they had recognized the voidness, invalidity or unenforceability of the provision. The same applies to any loopholes in this contract.